Insurance Center Group - COVID 19 Company Responses
For the Agent
If you hear from any customers whose employment and income have been directly affected by this situation, please call us at 877-776-2436. Our service represtatives are ready to help with billing and payment issues, including the possible movement of billing due dates where available. Please be assured that we'll offer this same counsel and service if your customers call us directly, too.Finally, as a reminder, please know that our dedicated agent and customer service teams are here 24/7, and keep in mind that your customers have access to their policy information any time through online servicing. Visit our Contact Us Page for convenient contact information.
For the Customer
If you have an active personal auto policy at the end of April or May, you will be receiving a 20% premium credit. There is nothing you need to do. We will calculate your credit for you at the end of that month, and you’ll see it in your Progressive account a few weeks after that. It’s all automatic—our plan is to provide you a confirmation message when each credit is in your account.You can easily manage your policy online or on the Progressive app. Our chat reps are also standing by to help you. And, our phone lines are always open at 1-800-PROGRESSIVE—just know that call wait times may be longer than usual.
You can also report or check on the status of a claim online, through the Progressive app, or by calling 1-800-PROGRESSIVE. To protect your health and safety, as well as ours, we’ll be limiting in-person claims interactions as much as possible.
If you’re experiencing financial difficulties due to coronavirus and need assistance, please get in touch. Either log in and chat with us, or give us a call to discuss how we can help you.